Our Policies

Introduction Welcome to Civitas Public Services We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy outlines how we collect, use, store, and share your personal information.

Information Collection

• Personal Information: When you use our services, we may collect personal information such as your name, email address, contact number, financial information, and any other information relevant to the service you're using.

• Usage Data: We collect information on how our services are accessed and used. This data may include your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Use of Information

• Service Delivery: To administer and manage the services you have requested.

• Customer Support: To provide customer support and manage your inquiries.

• Improvement of Services: To monitor the usage of our service and improve our offerings.

• Marketing: To provide you with news, special offers, and general information about other goods, services, and events we offer.

Information Sharing

• Service Providers: We may employ third-party companies and individuals to facilitate our service ("Service Providers"), provide the service on our behalf, or assist us in analyzing how our service is used.

• Legal Compliance: We may disclose your information where required to do so by law or subpoena.

Data Security We use commercially acceptable means to protect your personal data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

User Rights You have the right to access, update, or delete the information we have on you. Whenever made possible, you can directly access, update, or request deletion of your personal data via your account settings section.

Policy Updates This privacy policy may be updated from time to time. We will notify you of any changes by posting the new privacy policy on this page.

Contact Information For any questions or requests regarding your data, please contact us at infoCivitasservices@gmail.com

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Terms and Conditions

Introduction These Terms and Conditions govern the use of the services offered by Civitas Public Services at https://www.civitaspublicservices.com/. By accessing this website and using our services, you agree to be bound by these Terms and Conditions.

User Accounts

• Registration: You must register for an account to access certain services. You agree to provide truthful and complete information.

• Responsibility: You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password.

Provision of Services We offer various services, including assistance with government services and schemes, financial products and services, and legal help facilitation. Specific terms related to each service will be detailed further in your service agreement.

Intellectual Property The content, layout, design, data, databases, and graphics on this website are protected by intellectual property laws. You may not reproduce, distribute, modify or use the content of this site without explicit permission from Civitas Public Services.

Disclaimers and Limitations of Liability The information and services on this website are provided on an "as is" basis. Civitas Public Services does not make any representations or warranties, expressed or implied, regarding the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information.

Governing Law These Terms will be governed by and interpreted in accordance with the laws of the jurisdiction where Civitas Public Services is established, without regard to its conflict of law provisions.

Cancellation and Refund Policy

Cancellation

• Time Frame: Clients can cancel their services within 24 hours of the initial purchase for a full refund.

• Procedure: To cancel, clients must email infoCivitasservices@gmail.com with their order number and cancellation request.

Refunds

• Eligibility: Refunds are available if services have not been commenced or goods have not been customized to your requirements.

• Processing: Refunds will be processed within 14 business days to the original payment method.

Exceptions Special conditions for refunds or cancellations may apply for specific services and will be noted in the individual service agreement.

Shipping and Delivery Policy

(Adjust or remove if not applicable)

Delivery of Services Services are primarily delivered electronically via email or through our website. Clients will receive notifications once their service is ready for use or has been delivered.

Shipping of Physical Documents

• Methods: Standard postal services or courier services as per client selection.

• Costs: Clients are responsible for paying all shipping costs which will be calculated based on the shipping method and destination.

Tracking Tracking details will be provided for all shipped documents.

Issues and Resolutions Please contact our support team if there are any issues with receiving your documents.

These policies should give your clients a clear understanding of their rights and obligations when engaging with your services. Again, please ensure these are reviewed by a legal expert to align with your specific business needs and legal requirements.